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 What is your return policy?

No Refunds or Exchanges.

We do not offer returns or exchanges as every item is handmade.

However, we do want you to be happy with your purchase! If you feel your item(s) does not appear as pictured or in good shape, please don’t hesitate to contact us within 5 days of receiving your item(s) and tell us your concerns, problems or defects. We ask that you provide photos of the claim/damage to your item. This helps to discuss and come to a decision on how to proceed. Since we are a small business, we want our customers to be happy with our products and are more than willing to work with you. If you decide to have the repairs done by us, kelsey.ko, you will be required to send the item back and cover the shipping to us. Shipping charges are non-refundable and non-negotiable.

What is your shipping policy?

Each item is handmade and made to order. Please allow 3-8 business days to process, produce and ship your order. We ship via USPS

We offer several shipping options:

PRIORITY SHIPPING: comes with a tracking number and insurance. This option arrives in 2-3 days after parcel drop off. If a package doesn't arrive, you, the buyer are responsible for contacting USPS to locate and track the parcel. 

*Please note: PRIORITY SHIPPING IS NOT EXPEDITED OR EXPRESS SHIPPING. We do not currently offer expedited or express shipping as an option at checkout. If you would like inquire about these options, send us an email.

FIRST CLASS MAIL: takes approximately 3-7 Days. This option is not insured by USPS, and you assume all responsibility and liability if the package is lost or stolen. If a package does not arrive, YOU the buyer are responsible for contacting the USPS.


All international orders will be sent first class mail. Most international orders will arrive in 10 or more days. If you are interested in a faster shipping time, please contact us. We are NOT responsible for any charges you incur such as taxes and customs fees. 

*USPS failures are not a fault of kelsey.ko LLC or a reflection of our level of dedication to our customers.


How do I know my size?

Please see our size chart here. Our sizing is made to compliment all body types. Because we mainly use stretch spandex and knit fabric, the sizes are more of a ‘one size’ concept. If you have any other questions or are not sure what size to order, send us an email!


How do I care for my garments?

Each garment is handmade with high quality materials, give them the love they deserve! (they will last you a lot longer). We recommend hand washing in cold water with mild detergent and lay flat or hang to dry. Items with sequins or delicate embellishments should be carefully spot cleaned.


Any other questions?

If you have any other question, please contact us at